“We at Go Blue Tours are also monitoring the Coronavirus and the impact on travel safety. At this time, all our trips are still confirmed and happening. No travel warning has been issued at this time, so our standard terms and policies apply. All hotel rooms and portions of the trip have been paid for and confirmed at this time, and the hotels are not issuing refunds or credits to us for those portions of the trip as all travel is still permitted to this area. In some circumstances, airlines are issuing credits for future travel.
As the situation continues to develop, the amount of information being circulated about COVID-19 will continue. In order to stay well-informed and up-to-date, here are some helpful tips to follow:
DO: Rely on trusted sources like the CDC for important public health updates.
DON’T: Fall for false information circulating online. It’s very easy for inaccurate or even dangerous information to be shared rapidly on social media platforms.
DO: Stay updated on travel advisories and warnings issued by the State Department. You can view the complete list of travel advisories issued by the State Department here.
Here are some helpful links to the specific destinations and their consulates should you want more information directly from them.
US Representation in foreign countries contact info:
(An extension of the Consulate in Merida)
Blvd. Kukulcan Km 13 ZH, Torre La Europea, Despacho 301
Cancun, Quintana Roo C.P.77500
From Mexico: 999-316-7168
From the U.S. 1-844-528-6611
(An extension of the Consulate in Tijuana)
Las Tiendas de Palmilla L-B221, Km. 27.5 Carretera Transpeninsular
San José del Cabo, Baja California Sur C.P. 23406
From Mexico: 664-748-0129
From the U.S.: 1-844-528-6611
Fax: (+52) 624-143-6750
Consular Agency Bavaro/Punta Cana
Home | U.S. Citizen Services | Consular Agency Bavaro/Punta Cana
Address: Palma Real Shopping Village, Business Center, Second Floor, Suite 1, Bávaro, La Altagracia
Phone Number: (809) 552-8990
U.S. Embassy Nassau
42 Queen St.
Nassau, The Bahamas
Concerns regarding Coronavirus?
If you want to cancel:
Please e-mail your Account Executive stating that you would like to cancel.
- If you have the CFAR Travel Protection on your account, you are able to cancel for any reason and receive a portion of your money back.
- If you did not opt-in for the Travel Protection no refund is provided by Go Blue Tours or Travel Insured for your choice in the trip cancellation.
- If you are a resident of New York and purchased the New York insurance, you do have specific terms in place for coverage. Please contact the Travel Protection directly if you have NY Travel Protection and want to learn your options.
If you have questions about any insurance coverage, you can contact Travel Insured directly as they are the ones that issue the refunds.
Insurance company information:
Here is the official policy Travel Insured if you DID purchase the travel protection:
“Coronavirus Coverage Statement:
Travelers should refer to the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) for continuous updates and developments related to the Corona virus outbreak, which was first reported on December 31, 2019 in Wuhan.
Countries in the affected regions, and areas with reported incidents, continue to be eligible destinations. Should travelers become ill with the Coronavirus while traveling, coverage may be available for Emergency Medical, Medical Evacuation, or Trip Interruption.
Travel Insured previously advised that there would be no coverage under our plans due to the coronavirus, except for CFAR and IFAR. It remains true that the State Department’s decision to issue a travel advisory of level 4 for China, or any other country, does not trigger coverage, nor does a fear to travel due to the virus. However, it has come to our attention that the coronavirus may be causing individuals to be quarantined and flights to be delayed. With this in mind there may be coverage including Trip Cancellation if a common carrier delay causes an insured to miss more than 50% of his or her trip. The coverages that could be implicated beyond CFAR and IFAR include the following:
Travel Delay – An insured traveler must be delayed for the time sensitive period while en route to, from, or during a trip due to a covered reason.
Missed Connection – If a delay causes you to miss a cruise or tour departure due to a covered reason, you may have coverage under Missed Connection. The delay must meet the time sensitive criteria listed in your plan. The delay of a common carrier can be included as one of the covered reasons for Missed Connection. Thus, if a common carrier delay causes an insured to miss more than 50% of his or her trip, Trip Cancellation or Interruption coverage could apply.
Trip Cancellation and Interruption – An insured traveler must cancel or interrupt their trip due to a covered reason. One covered reason for Trip Cancellation or Interruption that could apply is quarantine. Another covered reason is if your arrival on the trip is delayed and causes you to lose 50% or more of your scheduled trip duration, due to the reasons covered under the Missed Connection benefit. If your travel supplier cancels your trip, the Trip Cancellation benefit may pay for the reissue fee charged by the airline for the tickets. You must have insured the entire cost of your trip including the airfare cost.
Cancel for Any Reason – Some travelers may prefer to cancel their trip out of concern for the Coronavirus. For insured travelers who purchased Cancel for Any Reason coverage, we remind you that cancellations must be made 48 or more hours prior to scheduled departure and payment is limited to 75% of the non-refundable trip cost up to the stated plan maximum limit.
Every Travel Insured plan also includes Non-Insurance Emergency Travel Assistance Services available 24/7 to help travelers whenever they are in need of assistance during their trip.
This statement only provides a general summary. Please refer to your actual plan document for the specific terms and conditions of the specific plan purchased, as eligibility for coverage varies based upon the specific plan terms, conditions and limitations, and may vary by state or may not be available in all states. Travel Insured recommends travelers purchase proper travel protection plans in case of unforeseen circumstances and to know where to go and where not to go during their travels.”