Frequently Asked Questions.
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Now! The earlier you book, the better the price and payment plan will be. Even if not all your friends are ready, don’t worry. You can lock in your spot and save money now and then we can add people up until the hotel is sold out, they just have to pay the rate at the time they add.
- The best trips at the best prices, guaranteed!
- On-site staff throughout your trip
- 24/7 support staff via your travel expert
- Low deposit and payment plan options
- Contracts with premier hotels
- Customized group travel
The Best Trips at the Best Prices, Guaranteed!
Find a better price? Many of our competitors have hidden fees and wacky terms. That’s most likely why they seem so cheap!
Call us, email us, let us know: 855-224-6258 | [email protected]. We’ll go through the details and see if you can get a better deal. We’ll compare the payment and trip terms to make sure they are comparable. It must be for the same hotel, departure city, dates, number of people, etc.
If you plan on going out to the nightclubs (you should definitely do this!), getting a party package will save you money and time. You get a better price and don’t have to wait in line.
The party packages in each destination are different. If you want to add your party package, just log onto your account and you can add and pay for it right there. You can do this up until the day before your trip. After that, you have to buy it at the destination (it is usually more expensive if you do this).
Party package schedules are usually confirmed approximately one month before the spring break season starts. Yes, this is after the most popular resorts sell out; although, you can always count on the nightlife to be unforgettable. As soon as the party package schedules are released, we will inform everyone that has booked the destination!
About a month or so before your trip, you will get an email letting you know that your vouchers are available. Log onto your account and you will see the option to print them. If you are not paid in full, you will not be able to access your vouchers.
You will have a voucher for each and every thing you purchased from Go Blue Tours with confirmation numbers. Print out the vouchers and bring with you.
We do have Spring Break Hosts available in all destinations that speak English. You’ll meet them when you arrive to your hotel and they will let you know how to contact them throughout your vacation.
Optional transfers to and from the airport/hotel are offered by Go Blue Tours for each of the International destinations that we offer. These transfers pick you up from the airport when you land, and bring you back to the airport on the date you are set to leave.
Transportation is scheduled based on the flight information entered into traveler’s accounts. Flight information that is not entered more than 24 hours prior to departure is not guaranteed transfers.
Round trip transfers to and from the airport/hotel are recommended for smooth operations while traveling, as it’s all done by us!
If you chose to have your flight done through us, the dates you select for travel are guaranteed. Go Blue Tours does not guarantee specific arrival or departure times, non-stop flights, or specific airlines. Groups of 8 or more not guaranteed on the same flight, although we will try our best to do so.
Your exact flight details will be available approximately 30 days prior to the start of your trip. Go Blue Tours will not purchase the quoted flight until all passengers have paid in full for the flight portion of their package. Full payment is required to confirm schedule and fares, at which time they will be ticketed.
Name and schedule changes may be possible and are subject to any difference in fare, any applicable airline-imposed change fee, and $50.00 per ticket. All tickets and ticket-holders are subject to the terms set forth by the airline. The airline may charge additional fees for checked baggage or other optional services.
For a handful of departure cities, Go Blue Tours uses “Alternate Airports”. For those departure cities, you will fly in and out of the same airport, however, Go Blue Tours can use any of the listed airports. These vary by destination. The alternate airports will be listed together when you select that option.
By choosing to offer travel insurance to US residents, Go Blue Tours is providing you a financial safety net for most unforeseen travel inconveniences. We offer optional cancellation protection through a third-party company called Travel Insured. We do highly recommend all travelers to opt-in for this protection, as it protects your money should you have to cancel, and it protects you on-site should anything happen (trip delay, doctor visit, lost luggage, etc.). Travel Protection only covers payments made after it is added to the traveler’s account. The plan must be purchased within 14 days of the date initial deposit or payment for the trip is received.
CFAR (Cancel For Any Reason) Protection – Available to all states except residents of New York (NY residents see the following paragraph). Cancel for Any Reason allows you to do just that and receive at least 75% of your money back, minus the cost of the insurance. You can receive more than 75% back due to the specific reason for cancellation. All claims and refunds are made and processed through Travel Insured. An email of cancellation must be sent by the traveler to the Account Representative at least 48 hours prior to departure canceling their trip in order for them to be eligible for money back.
Cancellation – NY RESIDENTS – Allows you to cancel for specific reasons and receive 100% back. New York residents do not qualify for the CFAR protection. They do have to have a specific reason for canceling in order to qualify for money back. Cancellations must be made, in writing via email, from the traveler, 48 hours prior to departure in order to qualify.
NON-US RESIDENTS – Travel Protection is not offered to those that are residents outside of the US. If you are a resident of a country other than the United States, please contact a Travel Protection Company in your country of residence and purchase travel protection for this trip.
Certain hotels do require security deposits (some refundable, others non-refundable) upon check-in during the month of March. Each traveler is required to pay this security deposit for incidentals. The non-refundable ones are collected at check-in. The refundable ones are collected at check-in, and promptly given back at check-out. Each hotel does have specific deposits, so it is best to check directly with the hotel for the set amount. Deposits are subject to change upon the hotel’s discretion.
Oasis Cancun Lite, Cancun – $33 CASH per person, non-refundable security deposit paid upon check-in to the Oasis Cancun Lite.
Solmar, Cabo – $100 CASH per person, refundable security deposit paid upon check-in to the Solmar in Cabo San Lucas.
Riu Santa Fe, Cabo – $30 CASH may be requested upon check-in, refundable at check-out pending there are no incidents.
Occidental Caribe, Punta Cana – $100 per person, refundable security deposit to be paid, cash or card, at check-in at the Occidental Caribe *Hotel does prefer cash to speed up your check-in time.
Some hotels do charge for lost items, such as room keys and towel cards. The cost of lost items depend on the specific hotel and travelers must pay prior to check out. Any incidentals charged to travelers must also be paid at check-out. Broken hotel property, destruction of the hotel property, etc. will be charged to travelers and collected by the hotel upon check-out.